📋 Table of Contents
1. Privacy Overview
At DriversInOne ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our platform, mobile applications, and related services (collectively, the "Services").
Key Principles: We believe in transparency, user control, data minimization, and purpose limitation. We only collect information necessary to provide our services and never sell your personal data to third parties.
This policy applies to all users of our Services, including passengers, drivers, and business customers. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you directly provide to us, including:
| Data Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone number, profile photo | Account creation and management |
| Identity Verification | Government ID, driver's license, background checks | Safety and compliance verification |
| Payment Information | Credit card details, billing address, payment history | Processing payments and preventing fraud |
| Trip Information | Pickup/dropoff locations, trip history, ratings | Service delivery and improvement |
2.2 Information We Collect Automatically
- Location Data: Real-time GPS location during trips for safety and service delivery
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App interactions, features used, session duration
- Technical Data: IP address, browser type, access times, referring URLs
Location Privacy: We only collect location data when you're actively using our app or during trips. You can control location sharing through your device settings.
2.3 Information from Third Parties
We may receive information from:
- Background check providers (for driver verification)
- Payment processors (for transaction processing)
- Social media platforms (if you choose to connect accounts)
- Business partners and affiliates
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Connecting passengers with drivers
- Processing payments and managing billing
- Providing customer support
- Facilitating communication between users
3.2 Safety and Security
- Verifying driver identities and conducting background checks
- Monitoring trips for safety incidents
- Preventing fraud and abuse
- Complying with legal obligations
3.3 Improvement and Analytics
- Analyzing usage patterns to improve our services
- Developing new features and functionalities
- Conducting research and analytics
- Personalizing your experience
3.4 Communication
- Sending service-related notifications
- Providing trip updates and receipts
- Marketing communications (with your consent)
- Responding to your inquiries
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls limit who can view your information
- Secure Infrastructure: We use secure cloud hosting with regular security audits
- Monitoring: Continuous monitoring for suspicious activities and security threats
5.2 Organizational Measures
- Regular security training for all employees
- Background checks for personnel with data access
- Incident response procedures
- Regular security assessments and penetration testing
Security Commitment: While we implement robust security measures, no system is 100% secure. We continuously work to improve our security practices and will notify users of any significant security incidents.
6. Your Privacy Rights
You have important rights regarding your personal information. These rights may vary depending on your location:
Right to Access
Request a copy of the personal information we have about you, including how it's used and shared.
Right to Correct
Update or correct inaccurate or incomplete personal information in your account.
Right to Delete
Request deletion of your personal information, subject to certain legal and operational limitations.
Right to Portability
Receive your personal information in a structured, machine-readable format for transfer to another service.
Right to Object
Object to certain types of processing, including direct marketing and automated decision-making.
Right to Restrict
Request limitation of how we process your information under certain circumstances.
6.1 How to Exercise Your Rights
To exercise these rights:
- Contact us at [email protected]
- Use the privacy controls in your account settings
- Call our privacy hotline at +1 (555) 123-PRIVACY
We will respond to your request within 30 days and may ask for additional information to verify your identity.
8. International Data Transfers
We operate globally and may transfer your information to countries outside your residence:
8.1 Transfer Safeguards
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for certain countries
- Binding Corporate Rules for intra-group transfers
- Your explicit consent where required
8.2 Data Processing Locations
Your information may be processed in:
- United States (primary data centers)
- European Union (for EU users)
- Canada (backup and disaster recovery)
- Other countries where we operate
9. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
9.1 Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion + 30 days | Account management and support |
| Trip History | 7 years | Legal compliance and safety records |
| Payment Information | 7 years after last transaction | Financial compliance and dispute resolution |
| Location Data | 1 year (aggregated), 30 days (precise) | Service improvement and safety |
| Background Checks | 7 years after driver separation | Safety and regulatory compliance |
9.2 Secure Deletion
When we delete your information:
- Data is permanently removed from our active systems
- Backup copies are overwritten during routine cycles
- Some information may persist in de-identified form for analytics
- Legal holds may prevent deletion in certain circumstances
Account Deletion: You can delete your account at any time through app settings or by contacting us. We'll retain certain information as required by law.
10. Children's Privacy
Our Services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children.
10.1 Age Verification
- Users must be at least 18 years old to create an account
- We verify age during account registration
- Drivers must meet additional age requirements (typically 21+)
10.2 Unintentional Collection
If we discover we have collected information from a child:
- We will delete the information immediately
- We will terminate the account
- We will notify parents/guardians if possible
Parents: If you believe your child has provided information to us, please contact us immediately at [email protected].
11. Third-Party Services
Our platform integrates with various third-party services to enhance your experience:
11.1 Payment Processors
- Stripe: Credit card processing and fraud prevention
- PayPal: Alternative payment method
- Apple Pay/Google Pay: Mobile payment processing
11.2 Analytics and Marketing
- Google Analytics: Usage analytics and insights
- Facebook Pixel: Marketing and advertising
- Mixpanel: User behavior analysis
11.3 Communication Services
- Twilio: SMS notifications and communication
- SendGrid: Email delivery service
- Zendesk: Customer support platform
Third-Party Policies: These services have their own privacy policies. We encourage you to review them to understand how they handle your information.
11.4 Social Media Integration
If you choose to connect social media accounts:
- We may access basic profile information
- You can disconnect accounts at any time
- Social media platforms' policies apply to their services
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
12.1 Notification of Changes
- Material Changes: Email notification and in-app notice 30 days before implementation
- Minor Changes: Updated policy posted on our website
- Legal Changes: Immediate implementation with subsequent notification
12.2 Version Control
We maintain version history of our privacy policy:
- Current version clearly marked with date
- Previous versions available upon request
- Change log documenting major updates
12.3 Continued Use
Your continued use of our Services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may terminate your account.
Stay Informed: We recommend reviewing this policy periodically to stay informed about how we protect your information.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
🔒 Privacy Team
Email: [email protected]
Phone: +1 (555) 123-PRIVACY
Mail: DriversInOne Privacy Team
123 Tech Street, Suite 400
San Francisco, CA 94105
United States
Response Time: We respond to privacy inquiries within 72 hours
13.1 Data Protection Officer
For users in the European Union, you may contact our Data Protection Officer:
- Email: [email protected]
- Phone: +44 20 7123 4567 (UK office)
13.2 Regulatory Authorities
You have the right to lodge a complaint with data protection authorities:
- EU Users: Your local Data Protection Authority
- UK Users: Information Commissioner's Office (ICO)
- US Users: Federal Trade Commission (FTC)
- California Users: California Attorney General
13.3 Legal Disclosures
Legal Entity: This policy is issued by DriversInOne, Inc., a Delaware corporation. Our EU representative is DriversInOne Europe Limited, located in Dublin, Ireland.
14. Regional Privacy Notices
14.1 California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We Do Not Sell Personal Information: DriversInOne does not sell personal information as defined by the CCPA.
14.2 European Union (GDPR)
EU users have enhanced rights under the General Data Protection Regulation:
- Lawful basis for processing (contract, consent, legitimate interest)
- Enhanced consent requirements for marketing
- Right to withdraw consent at any time
- Data Protection Impact Assessments for high-risk processing
14.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate, including:
- Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
- Australia's Privacy Act
- Brazil's Lei Geral de Proteção de Dados (LGPD)
- Other applicable regional and national privacy laws
Effective Date: This Privacy Policy is effective as of June 11, 2025, and replaces all previous versions. Last material update: April 15, 2025.
Policy Version: 3.2 | Document ID: PP-2025-062